ClearWater CarWash

Privacy Policy 


Introduction

ClearWater CarWash ("we," "our," or "the Company") is committed to protecting the privacy of our customers and website users ("Users"). This Privacy Policy outlines how we collect, use, share, and safeguard your personal information in accordance with the Personal Information Protection Act (PIPA) of Alberta, Canada, and other applicable laws. By using our website at ("Site") or our car wash services, you agree to the practices described herein.

We encourage you to review this policy carefully.

Table of Contents

  1. Grounds for Data Collection
  2. Types of Information Collected
  3. How We Collect Your Information
  4. How We Use Your Information
  5. Sharing of Information
  6. User Rights and Choices
  7. Data Security
  8. Cookies and Tracking Technologies
  9. Third-Party Links and Services
  10. Data Transfers
  11. Privacy of Minors
  12. Updates to This Policy
  13. Contact Information

1. Grounds for Data Collection

We collect and process your personal information ("Personal Information") based on the following grounds:



  • Contractual Obligations: To provide car wash services, process payments, and fulfill our agreements with you.
  • Legitimate Interests: To enhance our services, improve user experience, and protect our operations.
  • Legal Compliance: To meet regulatory requirements, such as tax obligations and fraud prevention.
  • Consent: For specific purposes, such as marketing, where your explicit consent is required.

2. Types of Information Collected

We collect two categories of information:

Non-personal Information

Non-identifiable data, such as:


  • Technical details (e.g., browser type, operating system, device type)
  • Aggregated usage data (e.g., pages viewed, clicks)
  • Analytics data (e.g., navigation patterns)


Personal Information

Individually identifiable data, including:


  • Registration and Contact Information: Name, email, phone number, billing address, payment details (e.g., credit card information)
  • Service-Related Information: Vehicle details, service preferences, usage history
  • Device Information: IP address, geolocation, unique device identifiers
  • Usage Information: Pages visited, links clicked, interactions with Site features
  • Social Media Information: Data from social networking sites if you log in using third-party credentials (e.g., name, email)
  • Other Sources: Information from surveys, public records, or third parties (with your consent)


3. How We Collect Your Information

We gather information through:


  • Direct Interactions: When you provide details via online forms, in-person at our location, or by phone.
  • Automated Technologies: Via cookies, web beacons, and analytics tools on our Site.
  • Third Parties: From service providers, payment processors, or social media platforms (with your consent).

4. How We Use Your Information

We use your information to:



  • Deliver car wash services, including processing payments
  • Enhance Site functionality and user experience
  • Communicate with you, such as responding to inquiries or sending service updates
  • Personalize your experience, like tailoring offers or content
  • Conduct marketing and advertising (with your consent where required)
  • Analyze usage trends and generate aggregated reports
  • Ensure security and compliance, including fraud detection and legal obligations
  • Maintain and administer the Site, such as troubleshooting technical issues


5. Sharing of  Information

We may share your Personal Information in these circumstances:


  • Service Providers: With trusted third parties (e.g., payment processors, hosting providers) to operate the Site and deliver services. These providers are contractually obligated to protect your data.
  • Marketing Partners: With your consent, we may share limited data for promotional purposes.
  • Corporate Transactions: In case of a merger, acquisition, or asset sale, your information may be transferred, and you will be notified.
  • Legal Requirements: To comply with laws, respond to subpoenas, or protect our rights, property, or safety.


We do not sell or rent your Personal Information to third parties for marketing purposes without your explicit consent.

6. User Right and Choices

Under PIPA and other applicable laws, you have the following rights:


  • Access: Request confirmation of whether we process your data and obtain a copy.
  • Rectification: Request correction of inaccurate or incomplete data.
  • Erasure: Request deletion of your data, subject to legal obligations.
  • Restrict Processing: Request limitation of data processing.
  • Data Portability: Request your data in a structured format or transfer it to another party.
  • Object to Processing: Object to processing based on legitimate interests or withdraw consent (e.g., for marketing).


To exercise these rights, contact our Data Protection Officer at or write to us at the address below. We may require identity verification. For marketing opt-outs, use the “unsubscribe” link in our communications.

7. Data Security

We employ industry-standard security measures, including:


  • Encryption: Transport Layer Security (TLS) for data transmission
  • Access Controls: Restricted access to authorized personnel only
  • Firewalls and Monitoring: To prevent unauthorized access
  • Employee Training: On privacy and data protection best practices


While we strive to protect your data, no system is entirely secure. In case of a breach, we will notify you as required by law.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience:


  • Session Cookies: Temporary cookies for navigation
  • Persistent Cookies: For preferences and repeat visits
  • Third-Party Cookies: For analytics and advertising


You can manage cookies via your browser settings, though disabling them may limit Site functionality. 

9. Third-Party Links and Services

Our Site may include links to third-party websites or services (e.g., social media). We are not responsible for their privacy practices. If you log in using third-party credentials, those services may share limited data with us. Please review their privacy policies.

10. Data Transfers

Our Site is operated in Canada. If you access it from outside Canada, your data may be transferred to and processed in Canada. By using our services, you consent to this transfer. For users in the European Economic Area (EEA), we ensure compliance with EU data protection laws through appropriate safeguards.

11. Privacy of Minors

Our services are not intended for individuals under 18. We do not knowingly collect Personal Information from minors. If we discover such collection, we will delete the information promptly.

12. Updates to This Policy

We may revise this Privacy Policy to reflect changes in our practices or legal requirements. Significant updates will be communicated via email or a prominent notice on our Site before taking effect. Your continued use of the Site after updates signifies acceptance of the revised policy.

13. Contact Information

For questions or to exercise your rights, contact our Data Protection Officer:


  • Email: admin@clearwatercarwash.ca admin@clearwatercarwash.ca
  • Phone: 587-520-0718
  • Address: ClearWater CarWash, 21 Bellerose Drive, St. Albert, AB, Canada, ATTN: Data Protection Officer